Moosepeak Designs offers helpdesk service for web and computer related services. We are currently in the process of expanding our computer helpdesk services. We do however offer 24 hour emergency support via our help desk system. If at any time any product we have provided you experiences a problem you are able to easily submit a helpdesk ticket and receive a prompt response. 

What is Helpdesk?

A helpdesk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide helpdesk support to their customers via a toll-free number, website and/or e-mail. There are also in-house helpdesks geared toward providing the same kind of help for employees only. 

A typical helpdesk has several functions. It provides the users a central point to receive help on various computer issues. The helpdesk typically manages its requests via helpdesk software, such as an incident tracking system, that allows them to track user requests with a unique ticket number. This can also be called a "Local Bug Tracker" or LBT. The helpdesk software can often be an extremely beneficial tool when used to find, analyze, and eliminate common problems in an organization's computing environment. There are many software applications available to support the helpdesk function. Some are targeting enterprise level helpdesk (rather large) and some are targeting departmental needs.